Privacy Policy

We are dedicated to safeguarding your personal information and ensuring your privacy whenever you use our website, make purchases, or engage with our services. We design Domlumo's online shopping experience to be secure, transparent, and respectful of your preferences.

This Privacy Policy explains in clear terms how we collect, use, protect, and share your information in connection with your interactions with Domlumo, including when you:

• Browse and search products across our Shop, curated Collections, Furnishings, Décor, Storage, and Essentials pages.
• Create or manage an account, add items to your basket, or complete an order through our secure Checkout.
• Request support, ask questions, or exercise your privacy rights via our Contact Us page or other communication channels.

We handle personal data in line with the principles of lawfulness, fairness, transparency, purpose limitation, data minimization, accuracy, storage limitation, integrity, and confidentiality.

2.1 Information you provide directly

When you interact with Domlumo, you may provide us with the following types of personal data:

• Contact details – such as your name, billing and shipping address, email address, and telephone number (including Dutch phone numbers you provide for delivery or support).
• Account credentials – including your account username, password, and security preferences when you register or update your profile.
• Order and transaction information – details of the products you purchase or add to your basket, order history, delivery preferences, and associated communications.
• Payment information – limited payment details required to process your purchase (for example, payment method, payment status, and transaction identifiers). Full card or banking details are typically processed and stored by our secure payment processors, not directly by Domlumo.
• Customer support communications – content of your messages, inquiries, ratings, or feedback shared via email, forms on our Contact Us page, or other support channels.
• Preferences and marketing choices – your subscription status for newsletters, product updates, and promotional communications, as well as your content, category, and language preferences.

2.2 Information we collect automatically

When you visit our website or use our services, we automatically collect certain information about your device and usage, including:

• Device and technical data – such as IP address, browser type and version, operating system, language settings, and approximate location derived from your IP address.
• Usage and browsing data – including pages you visit (for example, specific product pages, category pages, and collections), time and date of your visits, time spent on each page, clicks, scrolls, and navigation paths.
• Shopping behavior – such as items viewed, searched for, added to your basket or wishlist, and interactions with recommendations or promotional banners.

2.3 Information from cookies and similar technologies

We use cookies, pixels, tags, and similar technologies to collect information about your interactions with our website. This may include unique identifiers associated with your browser or device and information about how you engage with our content, search and filtering tools, and personalized recommendations. For more detail on specific cookies used and how you can manage them, please also review our dedicated Cookie Policy.

3.1 Providing our e‑commerce services

We process your personal data to operate the Domlumo platform and fulfill our contract with you, including to:

• Enable you to browse and search for home goods, décor, storage solutions, furnishings, and household essentials.
• Create, maintain, and secure your customer account, including authentication and account settings.
• Process and manage orders placed through our Checkout, including payment processing, order confirmation, invoicing, delivery, returns, and refunds.
• Communicate with you about your orders, deliveries, and any issues or updates related to your purchases.

3.2 Personalizing your shopping experience

We use your information to provide a modern, intuitive, and relevant shopping experience, for example by:

• Displaying personalized product recommendations, curated collections, and featured brands based on your browsing and purchase history.
• Remembering your preferences, such as languages, frequently viewed categories, or saved delivery addresses.
• Customizing content on pages like Collections, Furnishings, Décor, Storage, and Essentials to reflect your interests.

3.3 Communications and customer support

We use your contact details and communication history to:

• Respond to your inquiries, requests, or complaints submitted via the Contact Us page, email, or telephone.
• Send service-related messages, such as account notices, security alerts, and updates to our terms or policies.
• Where permitted by law and according to your preferences, send marketing communications about new arrivals, exclusive deals, and featured brands. You can opt out at any time using the unsubscribe link or by contacting us.

3.4 Analytics, performance, and improvements

We analyze aggregated and pseudonymized data to understand how our website and services are used, in order to:

• Monitor site performance, stability, and security.
• Identify trends in product demand, category interest, and navigation patterns.
• Improve our search, filtering options, layout, and overall usability across desktop and mobile experiences.

3.5 Legal compliance and protection

We may process your information to comply with legal obligations and to protect our rights, customers, and third parties, such as:

• Maintaining records required by tax and accounting regulations.
• Preventing, detecting, and investigating fraud, abuse, or security incidents.
• Responding to lawful requests from public authorities or enforcing our Terms and Conditions.

4.1 Types of cookies we use

We use several categories of cookies and similar technologies on our website, including:

• Strictly necessary cookies – required for core website functions, such as navigating between pages, using the basket, and securing the checkout process.
• Performance and analytics cookies – used to understand how visitors interact with our site, which pages are most popular, and how we can improve speed, navigation, and accessibility.
• Functionality cookies – enable enhanced features and personalization, such as remembering your language preferences, saved items, and viewing settings.
• Marketing and recommendation cookies – support personalized recommendations and promotional content, helping us show you relevant products, offers, and curated collections.

4.2 Purposes of cookies and tracking

We use cookies, pixels, and similar technologies to:

• Ensure site security, session management, and reliable operation of our Checkout.
• Measure and improve the performance and user experience of Domlumo across devices.
• Provide tailored product suggestions, recently viewed items, and curated content related to our home goods categories.
• Support marketing activities, including measuring the effectiveness of campaigns and preventing spam or misuse.

4.3 Managing your cookie preferences

You can manage your cookie choices through your browser settings, typically by blocking, restricting, or deleting cookies. Please note that disabling certain cookies, particularly strictly necessary ones, may affect the functionality of key features such as basket management and checkout. For a more detailed explanation of our cookie categories, retention periods, and your options, please refer to our Cookie Policy.

5.1 Service providers and partners

To operate our e‑commerce platform and deliver your orders, we may share personal data with trusted third parties that act on our behalf, such as:

• Payment processors – to securely process payments and prevent fraud. These providers handle sensitive card or banking data in accordance with industry standards.
• Logistics and delivery partners – to deliver your purchases, enable shipment tracking, and handle returns and exchanges.
• IT, hosting, and infrastructure providers – to host the Domlumo website, maintain our databases, and ensure reliable and secure operation.
• Analytics and marketing partners – to help us analyze website usage, improve our services, and present relevant recommendations and offers.

These third parties are required to process personal data only in accordance with our instructions, to implement suitable security measures, and to comply with applicable data protection laws.

5.2 Legal requirements and protection

We may disclose your information when we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, or request from a competent authority.
• Protect the rights, property, or safety of Domlumo, our customers, or others.
• Detect, prevent, or address fraud, security issues, or technical problems.

5.3 Business transfers

In the context of a reorganization, merger, acquisition, or transfer of all or part of our business, personal data may be transferred as part of the transaction, subject to appropriate confidentiality and data protection safeguards. In such cases, we will take steps to ensure your rights continue to be protected.

We take the security of your personal information seriously and apply reasonable measures to protect it against unauthorized access, loss, misuse, or alteration. These measures include, where appropriate:

• Technical safeguards – such as encryption in transit, secure server configurations, access controls, and monitoring of our systems for potential vulnerabilities and incidents.
• Organizational safeguards – including policies that limit access to personal data to employees and service providers that need it for specific purposes, and confidentiality obligations for those who handle such data.
• Administrative safeguards – such as incident response procedures, vendor due diligence, and regular reviews of our privacy and security practices.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is entirely risk‑free. We therefore cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for using unique, strong passwords for your Domlumo account.

Subject to certain conditions and limitations, you may have the following rights with respect to the personal data we hold about you:

• Right of access – to obtain confirmation as to whether we process your personal data and to receive a copy of that data.
• Right to rectification – to request correction of inaccurate or incomplete personal information.
• Right to erasure – to request deletion of your personal data where there is no valid reason for us to continue processing it.
• Right to restriction of processing – to request that we temporarily or permanently restrict the processing of your personal data under specific circumstances.
• Right to object – to object, on grounds relating to your particular situation, to processing based on our legitimate interests, including profiling. You also have an absolute right to object to direct marketing.
• Right to data portability – to receive personal data you have provided to us in a structured, commonly used, and machine‑readable format, and to transmit that data to another controller where technically feasible.
• Rights related to consent – where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.1 Exercising your rights

You can exercise your rights or ask questions about your privacy by contacting us using the details provided in the Contact and Updates section or via our Contact Us page. To help protect your privacy, we may need to verify your identity before responding to your request.

You also have the right to lodge a complaint with a supervisory authority, in particular in the EU Member State of your habitual residence, your place of work, or the place of the alleged infringement. In the Netherlands, this is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

7.2 Marketing preferences and cookies

You can control your marketing preferences by following the unsubscribe instructions included in our marketing emails or by contacting us to update your choices. Your cookie preferences can be managed through your browser settings and as described in our Cookie Policy.

Domlumo is based in the Netherlands and serves customers primarily within the EU. However, some of our service providers and partners may be located or may process data in countries outside the European Economic Area (EEA), which may have different data protection standards.

Where personal data is transferred to a country outside the EEA that has not been recognized by the European Commission as providing an adequate level of data protection, we implement appropriate safeguards to protect your information, such as:

• Entering into contracts based on the European Commission's Standard Contractual Clauses (SCCs) or equivalent legal mechanisms.
• Requiring recipients to implement robust technical and organizational security measures.
• Performing risk assessments and, where appropriate, supplementing safeguards in line with EU guidance.

If you would like more information about the safeguards we apply to international data transfers that affect your personal data, you can contact us using the details in the next section.

9.1 How to contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we process your personal data, you can reach our privacy contact using the form on our Contact Us page. Please include sufficient information for us to understand and respond to your request.

9.2 Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection practices. When we make material changes, we will take appropriate steps to inform you, such as posting a prominent notice on our website, updating the effective date, or sending you a direct communication where required.

We encourage you to review this page periodically to stay informed about how we protect your personal information. Your continued use of the Domlumo website after any update to this Privacy Policy will constitute your acknowledgment of the changes.